The vacant chatter of colleagues echoed across the office floor. Nothing unusual for a regular morning, a few minutes shy of nine, as the last of the wanderers – frazzled parents and…
Stakeholders are often seen by companies as a problem, a group of individuals to be dealt with or placated to achieve a business objective. I was once tasked with coming up with…
Maybe 20 years ago, I was handed a booklet about all of the different functional roles within the Communications and External Affairs team at the company I was working for. From Media…
Communicating in a crisis or at pivotal moment for a company is never something to take lightly. It demands skill, experience, and above all deep trust and confidence in the people standing…
Visible leadership is an activity that many companies have been using as a mechanism to improve safety. However too often, the concept of visible leadership in safety is reduced to a calendar entry, converting…
For every organisation, trust is important. From its employees, from its customers, from its regulators and political stakeholders. In essence, anyone who has an interest in you. It is after all the…
If business leaders are wondering whether their Corporate or Public Affairs function is addressing its biggest challenges, it’s probably because it isn’t. That’s a hard reality, however this function like any part…
Often companies present lots of reasons for not communicating. For not investing in engaging with their audiences, for not elevating their company’s brand, and for not actively telling their story. I have…
Back in the early 2000s I went along to hear a leading pollster talk about ‘issues management’. I was a bit in awe of the fellow and rightly so. He had the…
In the dynamic landscape of business, reputation is a fragile asset, easily influenced by external perceptions. While many believe that altering reputation involves a mere change in communication strategy, the truth is…
It is truly rewarding to see a company’s story come to life. And even more so after the sweat and tears that can go into its crafting and evolution. When done properly…
Most CEOs will not place employee communications in their top list of priorities. However good employee communications can make a significant impact on a company’s performance. Ignore it at your peril. Now…